Zircon holds BSI ISO9001:2015 (TickITplus) accreditation and for every project a quality plan will be developed. You will be asked to approve this, and it will identify the design, verification, validation and test controls to be applied to the project.

Project control is maintained through the planning and monitoring of tasks by our Project Managers. They will achieve this through quality management system procedures which include project plans and project reports. Progress will be monitored through meetings and management reports. Information about tasks and progress will be collated and monitored using Microsoft Project.

Change control, configuration management and fault reporting are all handled by the tried and tested processes defined in our quality management system. We regularly carry out internal quality audits on all projects and you are also welcome to undertake your own audits.

Project Team

A project team will be created. Led by the Project Manager, it may also contain a separate Technical Authority, development and test teams.

Project Start-Up

A project start-up pack is produced at the outset. This outlines the key members of the Zircon team and their contact details. It also details our responsibilities, and your responsibilities, so these issues are clear from the start. This ensures your last minute questions or queries can be highlighted and answered, whilst also giving you full confidence that your project is being rigorously managed.

Waterfall model

We generally work to the waterfall model when developing high integrity systems.  This is a sequential design process, often used in software development, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of Conception, Initiation, Analysis, Design, Construction, Testing and Maintenance.  It is a proven system for avoiding costly after-the-fact changes.

Agile development

We also apply an agile development methodology for prototyping activities.  This is based on the principles of iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.

We will generally use the same tools as our client.

We will always deliver, no matter what technical difficulties may arise during the course of a project.  We have a 100% success rate.

Generally we will hand over, subject to contract:

  • Source Code
  • Requirements Documentation
  • Design Documentation
  • Test Specifications
  • Test results

We also supply User Manuals and provide training as required.

Fixed Price

Where the requirements and/or specifications are suitably well defined, we are happy to provide a Fixed Price quotation for work.   This provides you with a number of benefits:

  • Zircon’s commitment to the job
  • No surprise costs
  • Staged payments linked to tangible deliverables

Time and Materials

Where things are less clear we work on a T&M basis, until the point that both parties feel confident that a fixed price quote can be produced.

By combining T&M pricing with good project management methods, this model provides the flexibility to adapt to evolving circumstances without having to negotiate new pricing each time a change arises.

Disciplined project management is required by both parties, but it enables you to effectively manage the project risk and control costs.

We generally hand over all IPR at the end of all bespoke development projects.  This means that ownership is entirely yours and that nobody else can benefit from the development work you have commissioned.