What to ask when buying a HHD
How much will it cost?
This is an obvious question to ask and it is unlikely that any garage would buy equipment without an understanding of how much it will cost them. However it is worth probing deeper than the upfront cost and ensuring that suppliers give details of all the associated costs such as:
- Repairs
- Updates
- Support
- Training
- Spares
In relation to support, garages need to be aware that neither VOSA nor Siemens will be able to assist with handheld support issues, so ensuring the supplier has adequate support resources in place is common sense. So, for example, try phoning the support number to see how long it takes to get through.
Do I have to buy the device?
Understandably, outlaying a significant amount of money on new equipment may be daunting for some garages, so it is worth asking the supplier about other purchase options such as leasing.
How easy is it to update and can you demonstrate the process?
The device will automatically check and update the MOT related information when necessary. It may however be necessary to update the software on the device from time to time. So ensure to ask suppliers about the process and what it entails.
Can I trial the device?
The handhelds are designed to plug straight into the VTS device, so trialling is easy and there is no need to contact VOSA or Siemens. Following the simple steps below should get you up and running.
- Check type approval certificate against list of approved devices.
- If the device is on the list, just plug it in.
If the device is not on the approved list do not connect it to the VTS device - Register a vehicle (in training if you wish) and see how you get on.
Trialling is undoubtedly a good way to ensure that you get a device suitable for your business and will give you an understanding of any potential improvements in productivity.
Questions and Answers
More questions and answers related to Hand Held devices can be found here.