Quality

Our Principles

• Integrity
• Employee Excellence
• Quality

Quality

Quality is so fundamental to everything we do, particularly when developing high integrity/safety software, that its importance is hard to overstate. It’s also vital for our customers – they need to be absolutely confident that those solutions are utterly reliable and won’t cause headaches in the future.

Quality has been a cornerstone of our business from the start. Right at the beginning we put in place a robust quality system and sought formal BS EN 9001:2000(TickIT) accreditation. At its first review it was described by the BSI auditor as a ‘well-documented quality [system] covering all clauses of ISO 9001:2000…’ and that there was ‘a clear focus on meeting customer requirements’.

The scope of the company’s registration is:

“The design, development, installation, support and maintenance of application software; the supply of operating systems and hardware as part of delivered solutions; and the provision of information technology consultancy services.”

The Zircon Quality Manager reports directly to the Managing Director and is responsible for ensuring quality plans are produced to agreed standards and are adhered to throughout the life of the project. Our quality system has been recognised by both the BSI and our clients, and is recognised as one of the primary reasons why customers continue to return to Zircon.

The quality system is audited annually and then reassessed every 3 years by the BSI. Customers are encouraged to carry out their own quality audits that have been helpful and always successful.